Performance management

I haven't been doing any evaluations on my staff.  I might try that to see how it goes.  I have been encouraging one of my staff members and praising her for her work.  I have just begun learning how to get work out of the other one.  Sometimes it isn't about just telling them to do it.  It's about asking in a nice way.  I am working on the way I phrase things to get what I want done.